Working in coordination with a Business Solutions Manager (Business Owner), provides expertise to deliver the lending and insurance business solutions. A user-level representative and a liaison between business users and project teams for their business process and/or technology/system (e.g. business tool or system). In-depth knowledge of systems, processes and procedures for the work solution they represent. Understands how end-users accomplish their work, their challenges, and their current workarounds. Provides input into the business solution and has a stronger emphasis in the execution of the solution in support of the Business Solutions Manager by:
- Articulating specific business needs, and documenting and supporting the systems, processes, and procedures within a business solution.
- In coordination with a Business Solutions Manager (Business Owner), serving as a liaison representing the business goal or user to engaged project teams.
- Supporting change management and user support activities.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information and to apply for this position, please visit our website at www.fcsamerica.com.