At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee.
The Crop Insurance Technician provides first-level customer service. The primary responsibilities are to assist the Crop Insurance Specialist to market, cross-sell and deliver crop insurance and customers and prospects. This includes gathering information and then working with the Crop Insurance Specialist, Financial Services Officers and Customer Service Representatives to initiate and service crop insurance programs. This position provides administrative and sales support to the Crop Insurance Specialist.
CUSTOMER RELATIONSHIPS: Establishes, develops, and maintains strong customer relationships by consistently providing quality service that is timely, thorough, and responsive and exceeds customer’s expectations. Provides support to Crop Insurance Specialist and Customer Service Representatives that builds quality customer relationships.
DELIVER AND SERVICE CROP INSURANCE PRODUCT: Renews crop insurance policies and assists in establishing new crop insurance policies for walk-in and telephone customers. This includes determining the customer’s needs, completing worksheets, and transmitting information. Assists the Crop Insurance Specialist in delivering and servicing related policies and products.
CLAIMS REPORTING & COORDINATION: Assists Crop Insurance Specialist in receiving claims reports and insurance adjusting activities. Communicates claims to the Insurance carrier and follows up with carrier as needed to insure expected customer service. Also communicates with customers, adjusters and insurance company to facilitate the claim process.
CROSS-SELLING: Develops a customer relationship by proactively cross-selling products and services our customers or prospective customers.
TEAM COORDINATION: Coordinates with Financial Services Officers and VP-Financial Services to develop and complete marketing and servicing plans. Coordinates with Crop Insurance Specialist on individual policies. Coordinates with Central Office departments to answer questions, resolve operation problems and share necessary information.
ADMINISTRATIVE SUPPORT: Provides administrative support for Crop Insurance Specialist and others as needed.
Education and Experience
This is an entry level position for a Crop Insurance Technician. The primary responsibility is to become a fully functional Crop Insurance Assistant through training and on the job experience. High School diploma and 1 year experience in two or more of the following areas: administrative support, financially related customer service or computer operations.
Here's What We Can Offer You...
Farm Credit Mid-America has an outstanding Total Rewards package, which includes, but is not limited to:
- Salary commensurate with experience
- 15 vacation days, 15 sick days, and 9 paid holidays per year
- 401(k) plan
- Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
- Fitness Incentive Program
- Tuition Reimbursement
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.