Customer Service Support Specialist
Are you passionate about helping people and making a difference in communities across Missouri? Do you dream of working for a company with a welcoming culture that encourages personal and professional growth? If so, we have the perfect opportunity for you!
About Us: At FCS Financial, we are dedicated to positively impacting our customers and communities. As a member of the Farm Credit System, we offer a supportive work environment where your contributions truly matter.
Why This Role is Exciting:
Are you a highly organized professional with a talent for managing details and supporting rural communities? Join our team as a Customer Service Support Specialist and play a key part in delivering exceptional service and supporting agricultural lending operations.
In this key front-line role, you’ll be the first point of contact for customers, responding to phone inquiries, coordinating meetings, and managing a variety of office tasks. You’ll also play a critical role in supporting our Loan Officers by assembling loan packages that meet procedural and regulatory requirements. Responsibilities include gathering personal data, preparing loan closing documents, and ensuring accuracy and completeness through careful organization and review.
What You Need:
- Education: High School Diploma
- Experience: Proven experience in administrative support role preferably in finance or risk related areas. Proficiency in Microsoft Office Suite.
- Skills: Strong communication skills for effective interactions with internal and external customers, strong attention to detail, and ability to manage sensitive information and ability to prioritize work.
Why Work for FCS Financial:
- Supportive Culture: We foster a family-friendly, supportive environment where your professional growth is a priority.
- Competitive Salary: Starting at $40,000 with consideration for experience.
- Professional Growth: Opportunities for continuous learning and career advancement.
This position is located in Marshall, Missouri. Flexible work hours will be considered after the initial training period is complete and based off of the candidate’s qualifications and needs.
This position is classified as Non-Exempt under the Fair Labor Standards Act.
This position is open until filled
Department: Customer Services
Reports to: Customer Services Team Leader, Ag & Rural Lending
Supervises: None
Job Functions*
|
Percentage |
Job Functions |
|
25% |
Customer Service
|
|
30% |
Loan Coordination
|
|
25% |
Account Maintenance
|
|
20% |
Office Duties
|
|
n/a |
Other duties as assigned to meet the needs of the organization. |
* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Minimum Qualifications
- High School diploma
- Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Required Knowledge and Skills
- Working knowledge of the operation of a multi-line phone system
- Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
- Skill in listening and conveying awareness of a customer’s problem or issue to find resolution
- Skill in performing a variety of duties, often changing from one task to another of a different nature
- Skill in organizing material and information in a systematic way to optimize efficiency
- Skill in recognizing and maintaining confidential information
- Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.
Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
