Oklahoma AgCredit provides loans, leases and financial services to farmers, ranchers and rural businesses and homeowners in 60 of 77 counties in Oklahoma.  We are part of the Farm Credit System that supports rural communities and agriculture with reliable and consistent credit.  We are headquartered in Edmond, Oklahoma. Learn more at www.okagcredit.com.

Summary: The Electronic Services Specialist will provide exceptional customer service and will handle day-to-day online banking and related electronic service functions.

Position Responsibilities: 
Online Banking Administration

• Sets up new users, verifies user identity for requests and resets passwords for online banking customers
• Responds to questions from borrowers and branches with login issues by:
  • Troubleshooting issues with the user
  • Communicating resolutions via phone and email

• Assists with onboarding new ACH originators
• Provides exceptional online banking customer service to borrowers and branches

Administration

• Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.)
• Daily review of maintenance and posting reports for online banking
• Supports supervisor on projects related to electronic services
• Assists with various electronic services projects and reports
• Assists with check scanners and troubleshooting
• Provides exceptional customer service to branch employees
• Other electronic services duties, as assigned

Data Security and Confidentiality

• Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Minimum Qualifications:

• Associate’s degree in business related field preferred but not required in agriculture or business-related field

Prior Work Experience:

• 2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services;
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Knowledge and Skills Required:

• Familiarity with electronic banking products, services, and regulations
• Knowledge of ACH rules and regulations preferred or willingness to attend trainings
• Proficient computer skills – Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies. Experience in Q2 a plus
• Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers
• Skill in adapting to changing priorities and responsibilities