Loan Operations Analyst (Hybrid – Columbia, SC)

The Loan Operations Analyst supports AgFirst projects that impact applications supported by the Association Loan Operations team. This includes supporting project development teams to define and test enhancements to existing applications and develop new applications. The Analyst also supports the overall production responsibilities of Association Loan Operations. This role is directly involved with our association partners to understand their business needs, create standard operating procedures, and resolve any inquiries related to these supported applications.

What You’ll Do
– Primary responsibilities include gathering and developing business requirements, functional specifications, use cases, business rules, process flows and test plans to ensure that routine maintenance and fixes, as well as enhancements generated by business requirements are accomplished efficiently and effectively.
– Provides ongoing production support for application s supported by Association Loan Operations.
– Provides business analyst support on Association Loan Operations projects, including patronage, IRS reporting, system purges, mergers, audits, system upgrades, and other projects as assigned.
– Ensures all application documentation is kept up to date and posted appropriately.
– Supports Association Loan Operations accounting and reporting efforts as assigned.
– Assists in providing training and Standard Operating Procedures to the Customer Support Center and Associations when modified or new Association Loan Operations applications go into production.

What You’ll Need
– Bachelor’s Degree in Business, Accounting, Financial or related technical discipline.
– 3-5 years of cumulative experience in areas of Business, Accounting, Finance, or Business Analyst.
– Strong customer service orientation; desire to embrace technology as a means of improving service.
– Ability to communicate effectively with customers, users, technical experts, and all levels of management.
– Proven organizational skills and demonstrated abilities to establish priorities, self-directed and take initiative, work under time pressures and exercises sound business judgment.
– Functional and operational knowledge of loan accounting systems.
– Strong technical skills with software such as Excel and SQL.