Technical Support
FULL_TIME
56002
US
Location City
Mankato, Minnesota
Tell me more about this opportunity.
- Responds to incoming requests to resolve technical problems, regarding equipment and software, including issue identification, research, and simple resolution steps.
- Tracks telephone calls to ensure problems are properly prioritized, monitored, escalated and resolved appropriately.
- Ensures the proper day-to-day operation of team member equipment.
- Performs i nstallations, repairs, upgrades and other maintenance tasks.
- Participates in after-hours and on-call rotation.
- Supports the security administration of the equipment and information on all computer systems within the company. Maintains security and application access, administers secure and compliant environment, application security and information protection.
- Supports moves/adds/changes to user hardware, phone and office equipment and remote/mobile access.
- Participates in the tracking and tagging of equipment.
- Determines the need for additional equipment.
- Remains current on application patches and updates, trends and changes within the information systems industry as it relates to the company’s technology needs.
Minimum Qualifications & Required Knowledge, Skills and Abilities:
- Associate’s degree in computer science, business administration, or related field; or an equivalent combination of educa tion and experience sufficient to perform the essential functions of the job.
- Minimum of ≤1 years of computer processing or help desk experience with personal computers, hardware, software and mobile phones. Prefer experience with unified communications, Microsoft, Cisco, Citrix and video conference technologies.
- Knowledge of workstation operating systems/configurations and office productivity software applications.
- Knowledge of network operating systems (LAN/WAN), data and voice communications, desktop operating systems/configurations and server, desktop and laptop hardware configurations.
- Accuracy and attention to detail.
- Effective interpersonal, oral and written communication and client service skills.
- Effective organizational and time management skills.
- Skill in utilizing MS Office applications (Word, Excel and Outlook, etc.) and help desk tracking software.
- Ability to work with a wide variety of internal clients .
- Ability to work with minimal supervision.
- Ability to translate technical information into non-technical terms.
- Valid driver’s license.
- Amazing team members who are passionate about serving agriculture and rural America.
- Investment in our team members’ education, growth and development.
- Engagement in our communities through giving back and volunteerism.
- Flexible, collaborative and dynamic work environment.
- Great benefits:
Find out why our team members choose Compeer Financial by watching this video.