HIGH PLAINS FARM CREDIT, ACA
The Farm Credit System is a unique entity, a network of nationally connected, locally owned financial cooperatives. Since 1916, Farm Credit has been devoted to agricultural financing and is the largest single provider of agricultural credit in the United States. High Plains Farm Credit is a member of the Farm Credit System and services over $1.5 billion of loans. High Plains Farm Credit's vision is to be the preferred source of agricultural financing.
At High Plains Farm Credit, the Technology Support Specialist will serve as the initial point of contact by answering incoming calls and emails for internal and external customers with questions related to the operational and technical support of products and/or processes. The successful candidate must understand certain technology systems functionality to properly handle and resolve customer support requests. The Technology Support Specialist will accurately document all information received and follow escalation procedures within the Association Information Technology Department.
Additional duties include keeping up with changes in software/hardware, identifying opportunities for process improvements, cross-train with other Information Technology Staff and document remediation procedures of known issues.
The Technology Support Specialist will need to have entry level experience with Windows 10, Microsoft Office Products including Office 365, Adobe Suite, and other applications as necessary. Experience or knowledge with Microsoft Exchange and cloud servicing platforms. Ability to learn proprietary applications utilized by High Plains Farm Credit. Excellent customer services skills are necessary.
Entry-level to three years of technical related experience along with Bachelor's degree, Vo-Technical or Military training in Technology. Analytic and problem solving skills, which support and enable sound decision making. Verbal and written communication skills with exceptional customer service required.
Interested candidates should email a cover letter and resume to Jobs@HighPlainsFarmCredit.com.